✅ Try first: every new mess gets a free 14-day trial. You only pay once you're happy and decide to continue — so there's no risk in trying.
1. Free trial
New messes can use the full app free for 14 days. No payment is required during the trial, so the best time to decide if Hostel Hisab fits your mess is before you pay.
2. Subscription payments
After the trial, you pay a subscription to keep using the app. Payments are arranged manually over WhatsApp (for example via bKash/Nagad or other agreed methods), and we then extend your subscription.
3. When you can get a refund
We will refund a payment in these cases:
- Duplicate or wrong-amount payment (for example you were charged twice).
- You paid but your subscription was not activated and we cannot fix it.
- You request a refund within 7 days of a renewal and have barely used that new period (no meaningful new data added).
4. When a refund does not apply
- A subscription period that has already been substantially used.
- Requests made long after the payment (more than 7 days into the period).
- Issues caused by your own device, internet, or incorrect data entry rather than the app itself.
Because of the free trial, we generally do not refund a period you chose to renew after already trying the app — but if something went wrong, talk to us; we're reasonable.
5. How to request a refund
Message us on WhatsApp at +880 1745-251958 with:
- Your mess name and the manager's phone number.
- The payment date, amount and method (and a transaction ID if you have one).
- A short reason for the refund.
6. Processing time
Approved refunds are sent back to your original payment method (e.g. bKash/Nagad) within about 7 working days. We'll confirm on WhatsApp once it's done.
7. Questions
Not sure if your case qualifies? Just ask — we'll look at it fairly.